VIOFO Support Center

My dash dashcam is not turning on, how do I fix it?

There are several factors that may cause this issue, unstable power source or faulty cable.

1. Faulty/unstable connection /cable, port, or power source issue


Please unplug and reconnect all cables.

Please try below 3 alternative cables/ports/ power to troubleshoot.


2. Firmware or setting issue


Please reset the camera and try the latest firmware:

https://viofo.com/content/42-help-and-support/

Some issues are related to software and updating may help.


Here are two ways to reset the cam, choose the Default setting on the menu or press the Reset hole on the side of the cam.

 

 

3. Faulty cam body itself

If all fails, the cam may need to be replaced, you may contact customer service for support,

https://support.viofo.com/support/tickets/new


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