VIOFO Support Center

Why does my Dashcam lose some recordings?

This issue is most likely caused by an unstable connection, power source, or a defective card, please troubleshoot by below steps:

  • Try the original car charger cable or another reliable alternative cable.
  • Test both the camera side port and GPS port.
  • Detach the main body from the mount and take it home, try other power supplies, like a power bank or home socket,
  • Check if your card is among the recommended ones, if not, format it first. If the issue persists, please use a new card we recommend. (We only recommend the first 3 types.)


Click this FAQ to know more about the card we recommend.

Click this FAQ to know why and how to format the card.

Click this FAQ for how to test a card.

Click this Link for customer support.

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